Technical Support / Account Manager
Suhbatda kelishiladi
- Hudud
- Qoraqalpog'iston
- Bandlik
- To'liq stavka
- Ish shakli
- Masofaviy
- Tajriba
- Tajriba talab qilinadi
- Ish vaqti
- flexible schedule
- Til
- Ingliz, Rus
Vazifalar
Support clients throughout the entire lifecycle: onboarding, API integration consultations, testing (sandbox/demo), and go-live / production launch; Handle day-to-day client communication in English and Russian (CRM: HubSpot/Freshchat) — answer product questions, guide clients through the dashboard, resolve issues; Translate client requests, complaints, and feature requests into Jira tickets (bugs and feature specs with reproduction steps and acceptance criteria), coordinate prioritisation with the development team; Act as the bridge between clients and the technical team, Product Manager, and Account/Business Development teams; Investigate discrepancies in transactions, balances, and reporting, monitor product metrics and incidents — including SQL queries and preparing data exports for reconciliation; Manage escalations with external providers
Talablar
1–2 years of experience in technical account management / fintech support; Fintech experience (payment solutions, banking products, virtual cards or similar); English at Intermediate level or higher; Russian required; Experience with APIs: authentication flows, building requests (Postman/curl), reading technical documentation; Experience with Jira and Confluence; ability to write clear bug reports and requirements; Basic SQL for data analysis and reconciliation
Sharoit
- Compensation for English classes
- Flexible start of the working day
Talab qilinadigan ko'nikmalar
- API
- Postman
- curl
- Jira
- Confluence
- SQL
- HubSpot
- Freshchat